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EFFECTIVE DATE: This Privacy Notice may vary from time to time so please check it regularly. These terms were most recently updated on August 2019.
We may change or discontinue our site, its content, services, functions or features, and modify this Privacy Notice, any terms we post that govern use of and/or interaction with our site, at any time without notice. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining condition terms of this Privacy Notice.
We may collect the following personal data about you:
personal data you provide to us via our site, including information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site and when you make purchases from our site. For example:
If you have a concern or question regarding your privacy, you can contact our company by emailing [email protected]
We collect and process your personal data for a variety of different purposes which are set out in further detail below.
3.3.1 We may ask for your consent to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which we think may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
We may ask for your consent to group companies including Puig SL to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
We may ask for your consent to allow third parties to contact you by telephone, SMS, post and/or email about other third party offers, products, promotions, developments or services which may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
You may at any time withdraw the consent you give to our processing your personal data for those purposes set out in section 3.3 above by contacting us at [email protected]
If you want to stop receiving future marketing messages and materials at any time, you can do so alternatively by clicking the 'unsubscribe' link which is included in all of our email marketing messages.
These are some of the ways we use your personal data:
[[[[re-confirm]]]] We will do our best to inform you when we carry out any of the above activities, but it may be that we are unable to do so in each case.
RedEye in relation to our marketing email communications with our customers;
Impact Radius for our affiliate programme which allows us to see anonymously which website you came from right before you visited our site;
Adyen – and PayPal – to process payments made on our site;
Winparf in relation to point of sale;
One Market in relation to electronic receipts;
Falcon Social in relation to social media marketing with our customers;
CDL Logistics - and QuiqUp - in relation to order fulfilment and delivery services;
SAP Hybris & Drupal in relation to online transactional services;
MS Azure in relation to audience analysis;
Zendesk in relation to customer support software;
SmartSurvey in relation to customer surveys;
ApplyThis / LogicMelon in relation to recruitment;
Mention Me in relation to referral programmes;
SAP for finance and logistical purposes;
Puig S.L. for management of Group Company data;
Borderfree Inc. in relation to us orders international shipping (selected countries);
Gigya in relation to Customer Identity And Access Management;
Address Doctor / Informatica in relation to address verification & validation;
Google Analytics / Jellyfish in relation to website analytics
Return Path in relation to email deliverability
Mailchimp in relation to website transactional email communications;
CD Networks in relation to content delivery;
Use of first party data (cookie data, email addresses) to build remarketing audiences on Google Adwords and Bing;
Use of first party data (cookie data, email addresses) to build custom audiences for targeting on Facebook and Instagram;
Google Firebase in relation to online fragrance profiling;
Use of first party data (cookie data, email addresses) to build remarketing audiences in Criteo Display advertising; and
Use of first party data (cookie data, email addresses) to build remarketing audiences in Snapchat advertising
The personal data we collect from you is currently held within the European Economic Area (‘EEA’). However, it is possible that in the future such personal data may be transferred, stored and/or processed outside the EEA.
By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom.
We will only hold your personal data for so long as is necessary for us to do so, however because this depends in each case on how each of our customers interact with us, we keep the length of time that we hold your personal data for under review.
Where we no longer need to process your personal data for the purposes set out in this Privacy Notice then we will delete your personal data from our system.
Please be aware that we do need to use certain of your personal data in order to fulfil our contractual obligations to you and to provide you with the goods and services you have elected to receive. If you do not provide it then we may not be able to perform the contract to the level you expect or at all. Please see our Terms and Conditions of Sale for further details.
All information you provide to us is stored on our secure servers.
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 3.10.5 Payment transactions are made using payments providers. All credit/debit card transactions on our site are processed using, a secure online payment gateway that encrypts your card details and cannot be accessed by us.
This policy only applies to Penhaligon’s Inc. Our site may, from time to time, contain links to and / or from websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for any use of your personal data that is made by unconnected third party websites. You should remember to read and understand those websites’ privacy notices or policies as well.
Our site interest-based advertising, which is the collection of browsing data over time so that our ads and marketing can be personalized and displayed to you on our websites and 3rd party websites. You can choose to opt out of having your data used for targeting and serving interest-based advertising by using the opt-outs provided by the Network Advertising Initiative and the Digital Advertising Alliance:
· NAI: http://www.networkadvertising.org/managing/opt_out.asp
· DAA: http://www.aboutads.info/choices/
This does not mean that we will not serve you ads, but it does mean that we will not use interest-based advertising to do so.
Do-Not-Track is a public-private initiative that has developed a “flag” or signal that an Internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third-parties as defined by the initiative. The online community has not agreed on what actions, if any, should be taken by the websites that receive the “do not track” signal, and therefore Do-Not-Track is not yet standardized. Our website does not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your browser.
On our website, we do not intentionally gather Personal Information from visitors under the age of 13. If you believe we have inadvertently collected information about your child, please contact our Data Protection Officer, and we will attempt to delete the information.
Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at [email protected] with "Request for California Privacy Information" on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family.
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