L'Artisan Parfumeur and Penhaligon’s are two niche fragrance houses. Founded in 1870, Penhaligon’s is an iconic global perfume brand with incredible British heritage. We strive to create original scents for the discerning eccentrics of today.
L’Artisan Parfumeur was founded in Paris in 1976 by perfumer-chemist Jean Laporte and was one of the first of a movement of exclusive niche fragrance houses inspired by nature and a desire to do things a little differently. Together, we are an international company with our head offices in London, New York City and Paris. We have stores across the world (UK, France, Asia, USA). We are part of the Puig, the global player in the world of Fashion and Fragrance.
Our remarkable growth has everything to do with our team of talented people. Our people are empowered to take ownership and every person contributes to the success of our business. We are passionate entrepreneurs at heart, curious and fearless in our ever-evolving adventures.
Purpose of the Role
The Fragrance Expert within travel retail is responsible for achieving sales goals by providing the highest level of customer service and complying with all company policies, procedures and directives.
Works towards the achievement of sales goals, individual focuses and KPIs applied
To approach and engage all customers utilising the Penhaligon’s Service Steps – 5 Steps to a Successful Penhaligon’s Experience
To relate and link sales to maximise spend opportunities
To drive traffic to the counter
To actively convert customer footfall to sales
To actively ‘sell’ the Company and its products, including the story of Penhaligon’s and L’Artisan Parfumeur
Building relationships with nearby vendors and retailers
Ensure all stockroom areas are kept neat and tidy for quick and efficient service
Display stock in such a manner as to promote the merchandise and the company image, using company visual guidelines
Ensure that store housekeeping standards are maintained and that shop presentation is always of a high standard
Desired Skills and Experience
Proven track record in niche or luxury environment
Experience is travel retail is highly desirable
Have the confidence to traffic stop
Proactive and dynamic
Excellent customer service
Excellent communication skills
Good interpersonal skills
Excellent language skills (fluent in English), another language would be a plus
It is mandatory to be available for shifts between 4:45 AM and 1:15 AM Monday to Sunday. The shifts lengths are as follows:
4:45 AM to 1:00 PM 11:00 AM to 7:15 PM 5:00 PM to 1:15 AM
If you want to be part of the iconoclastic fragrance houses in the world, please apply with your CV and Cover Letter to [email protected] including ‘Fragrance Expert JKF’ in the subject line of your email.
Due to the volume of applications, only successful candidates will be contacted. If you don’t hear from us after 4 weeks you can consider your application has not been successful on this occasion.
Penhaligon’s is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
We only use agencies when we need a bit of extra help. So unless we contact you, we won’t accept agency applications.