Penhaligon's Video Consultation

It can be terribly tricky selecting the right scent and a Penhaligon's gift is sledom forgotten, but which to choose? Sometimes, all that's needed is a helping hand. So allow Penhaligon's Aficionados to be of service.  They are rather knowledgeable and can assist in all your Penhaligon's needs.  


What Are You Waiting For?

You're now able to consult one of Penhaligon's in-store fragrance experts while you remain in the comfort of your own home. Penhaligon's in store fragrance experts can send you pictures, live stream from the shop floor and send product recommendations.

If you find that Ask An Expert is not available please feel free to use one of the other services we offer below. It is, as always, our pleasure to assist you.

There's Plenty of Other Ways To Get In Touch

Ask An Expert is your very own personal shopping experience online, if you are seeking answers to a recent order or would like to speak to a customer service representative, then please explore our service features below to assist you or email us at [email protected]


Pick up the phone and our Customer Service team will be happy to assist

Call Us


Simply fill out the form and we'll get in touch                                    

Contact Form
Send a Message


We may well have answers to your questions on the FAQ page

Take A Look

Further Reading

Ah, Halfeti – the jewel in Turkey’s crown. With its wonderful mix of Byzantine, Armenian, Egyptian and Ottoman heritage. And a town well-versed in trading with the world, too. Spices and so...

Read this article

It goes without saying that we are partial to a good cup of tea here at Penhaligon’s. But where did the British obsession with tea begin? We invited the founder of the Rare Tea Company, Henrietta Love...

Read this article

Just as wild animals mark their territory, a person’s fragrance extends the personal space they inhabit. Indeed, perfumes smell different depending on the wearer, so one must choose a fragrance tha...

Read this article

It’s been a few years since the esteemed Portraits family took permanent residence in Penhaligon’s stores around the world. The ever-growing Portraits fragrance collection continues to offer something...

Read this article

Have you ever paused to take in the scent of a fresh rose and felt instantly uplifted? This is no mere coincidence. Floral scents are scientifically proven to make one feel happier. A fragrance ca...

Read this article

An intoxicating smell as one enters. Unrivalled care and attention from fragrance experts. Every one of our boutiques has its hallmarks, but there is nothing more distinctly Penhaligon’s than our icon...

Read this article

Back in William’s day, any self-respecting London dandy could be found bouncing around between Jermyn Street and St. James's Street. Here, a gentleman’s every tailoring and grooming need could be tend...

Read this article

London’s Most Romantic Spots: Approved by Penhaligon’s Faint heart never won fair lady (or fair gentleman). This Valentine’s Day, it’s time to buck up your ideas and take your sweetheart on an outi...

Read this article

What a crying shame it would be to omit the telling of a tale such as this. A tale of the Prince of Perfumery. Call him William Penhaligon. He embarked on aplethora ofperegrinations. Some involved the...

Read this article

Penhaligon's is proud to introduce THE FAVOURITE The stage is set, the setting is Blenheim. The story concerns the mother of this majestic Palace. Her scent fills the Royal Quarters as gol...

Read this article