Terms and Conditions of Sale

Article 1 – Company information

Penhaligon's Limited (hereinafter, the “Company” or “we” or “us”) is a limited company incorporated and registered in England and Wales whose registered office at Grainhouse, 6 Dryden Street, London WC2E 9NH, United Kingdom, which is registered at Companies House under number 02110619, and VAT nº 554 1278 45.

For further information, any questions or help you may need, you may contact us at the Consumer Services Support Centre.

Article 2 – Scope of application of the Terms and Conditions of Sale

These are the general terms and conditions (hereafter the “Terms and Conditions of Sale”) which apply to any online sales by the Company and purchases by end consumers in the United Kingdom (for domestic and private, personal use only) of products carrying the Company’s trademarks (hereafter the “Products”) offered for sale on the website www.penhaligons.com (hereinafter the "Website").

Please note that the Company carries out delivery and return of its Products only in the UK, (meaning England, Wales and Scotland), this specifically excludes the following regions and territories: Anguilla, Ascension Island, Bermuda, British Indian Ocean Territory, British Virgin Islands, Caicos Islands, Cayman Islands, Falkland Islands, Gibraltar, Montserrat, Outer Hebrides, Pitcairn Islands, Reindeer Land, Saint Helena, South Georgia & Sandwich, Tristan da Cunha, Turks and Wright.

Also note that the Company does not ship to P.O. Boxes, Military Bases and General Delivery.

You are responsible for ensuring that you are a resident of a country and region that can receive deliveries of Products. If you are not, you will be responsible for organizing the collection or shipment of your Product(s) in or from any of the countries where the Company offers the delivery of its Products on the Website.

All sales of Products carried out through the Website are subject to these Terms and Conditions of Sale, which the customer expressly accepts when placing any order(s). GBP (£) remains the applicable currency for all and any orders placed by consumers irrespective of their location.

These Terms and Conditions of Sale may be modified or updated by Company at any time; the Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the day on which the order is placed. These Terms and Conditions of Sale may have changed since the date of the customer’s last order so please read them carefully. These Terms and Conditions of sale were last modified on the date shown at the end of these Terms and Conditions of Sale.

These Terms and Conditions of Sale form an integral whole with our Terms and Conditions of Use, our Privacy Policy and our Cookies Policy.

Article 3 – Information concerning the Products

While taking the utmost care to ensure the maximum degree of accuracy in regards the information on the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website, and regularly updating said information, descriptions and data, the Company cannot exclude any non-substantial errors.

Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.

Products are offered for sale within the limits of their availability. If, despite the Company's vigilance, the Products ordered are permanently not available, the Company shall immediately inform the customer of this by any appropriate means (telephone or e-mail) as soon as possible and shall promptly refund the customer the amounts paid in relation to the order.

Article 4 – Ordering Products on the Website

4.1 General

The Products offered on this Website are intended for final consumers established in the countries and territories set forth in Article 2, excluding the regions set forth in Article 2.

The Products are sold to end-consumers for private and personal use only. The Company expressly prohibits purchase for business or re-sale purposes. The Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by customer.

In order to place an order on the Website, the customer must have reached the age of majority enjoy legal capacity in the country in which they reside and hold a valid debit or credit card or any other payment method accepted on the Website (as indicated at the time of validating the order).

The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of their order is compliant with these Terms and Conditions of Sale, accurate and up to date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.

The Company will not be responsible for any consequences resulting from inaccurate information provided by the customer.

The Company may retain any customer e-mails or other information provided by customer in accordance with the terms of the Privacy Policy.

The Company will also be entitled to refuse any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of any previous order; or (ii) that is not compliant with these Terms and Conditions of Sale or in its sole discretion, without providing any reason. Cancellation may occur even after an acknowledgement of receipt of the order has been issued. If the Company refuses or cancels an order the Company shall notify the customer via email and any payment already made will be refunded as soon as possible and in any event within 14 days of the Company’s notification.

4.2 Place an order

• Step n°1: Selection of the Products

On the Website, the customer selects the product(s) they wish to purchase. The customer can choose the quantity, and where applicable, the size, format, or colour. Once the selection is made, the customer clicks “Add to Bag“.

• Step n°2: Reviewing the Bag

The customer can review the contents of their bag at any time. In the bag, the customer may:

• Adjust quantities
• Remove items
• Add more products

The price of the selected items will be displayed in the Bag. Product availability and prices are subject to change. The final price and availability will be confirmed when the customer clicks “Proceed to Checkout”.

• Step n°3: Confirming the Order

When ready to place the order, the customer clicks “View Bag” or “Proceed to Checkout.” The customer must then provide the following details:

• If the customer has an account: log in with their email and password.
• If the customer is a guest: provide their name, email address, billing address, delivery address, and phone number.

Before completing the order, the customer must confirm:

• the delivery address
• the billing address linked to the payment method
• the chosen shipping option
• the chosen payment method

At this stage, if available, the customer could add an applicable promotional code. Promotions might be a discount, a gift with purchase (GWP), or another perk. Please check Article 11 of these Terms and Conditions of Sale for additional information regarding discount codes, offers and promotions.

The customer must abide by the terms and conditions of the promotional offer (e.g., first order only, non-stackable or, minimum order quantity, etc) to ensure the promotion is valid and applicable.

Once all this information has been duly fulfilled and validated, the price of the Products, and, as the case may be the extra shipping costs and sales tax as applicable, will be automatically displayed on the Website and the customer must click on the “continue to payment” button.

After communicating the required payment information, the customer can review the order. If a customer wants to change any of the information, they have a chance to go back and edit the delivery address, shipping method or chosen payment method. If the information is correct, the customer can then click on the "complete order" button in order to process payment.

The customer must expressly accept these Terms and Conditions of Sale, by checking the box "I agree with the Terms and Conditions of Sale" and submit their binding offer.

Once payment has successfully been processed the customer will then see their order number displayed.

• Step n°4: Acknowledgement of receipt of the order

The Company will acknowledge having received the order by means of an e-mail sent to the email address communicated by the customer. This e-mail will contain the ordering and customer information and/or, to the extent possible, any difficulties concerning the order (availability of the Products, delivery timeframes or payment difficulty).

The order is not binding until an acceptance e-mail without reservations has been sent to the customer and a contract formed between the Company and the customer. Any prior communication, including an acknowledgment email, does not constitute acceptance and is provided for information purposes only.

• Step n°5: Acceptance e-mail

The orders are binding between the Company and the customer once an acceptance e-mail without reservations has been sent to the customer. Upon this acceptance by the Company, the Company and the customer have concluded a binding sales contract on the basis of the terms of the order, the acceptance and these Terms and Conditions of Sale.

• Step n°6: Dispatching of the Product(s)

At the time of dispatching the Products to the delivery address chosen by the customer the Company will generate an email informing customer of said dispatch.

Article 5 – Price of the Products

The prices displayed on the Website are given in GBP (£) and include any applicable sales tax. Once customer has entered their delivery address, the final price, including any applicable sales tax, will be displayed.

The amount of the delivery or extra transport costs, if any, will be automatically displayed on the Website at the time of the validation of the order.

The prices of the Products are those in effect on the date of placing the order.

The Company tries very hard to ensure that all information on this Website is accurate. However, just occasionally, an error can occur. If the Company discovers an error in the price or description of a Product you have ordered, the Company will tell you and ask you whether you wish to continue with your order at the correct price or cancel it. The Company may also in its sole discretion choose not to provide you with the Product or service if there has been an error in its description or price. The Company are not obliged to supply Products at the incorrect price.

The Company reserves the right to adjust prices, offers, Products and its specifications at its sole discretion at any time. Any adjustment in price will not affect the price of any Products which you have already ordered and which the Company has accepted.

Article 6 – Payment

The customer's purchases must be paid by one of the payment methods displayed on the Website.

By completing a transaction on the Website, customer is providing consent for their card to be charged. The customer's payment card will then be debited after verification of its identification and banking information. If, for any reason whatsoever, the payment is declined, the order will not be registered by the Company and will be cancelled.

The Company reserves the ownership of the Products until the full price of the Products has been paid to the Company, i.e. once the payment by customer has been successfully made.

Article 7 – Delivery

Products will be delivered to the delivery address indicated by the customer at the time of placing the order using the delivery method specified, provided that such delivery address is located in one of the countries where the Company offers delivery of its Products (see Article 2). The Company bears no responsibility for any missing/erroneous delivery information provided by customer.

The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the estimate timeframe indicated on the Website and in the confirmation e-mail. In the event delivery within the estimated time frame is not possible, the Company will inform customer of such delay and will propose another delivery date or provide alternative options.

The Company shall not be liable for any delay or failure to comply with its obligations under these Terms and Conditions of Sale if such delay or failure arises from circumstances beyond the Company’s reasonable control. This provision does not affect the consumer's right to receive the product within a reasonable time. Title to the Products shall be transferred to the customer upon delivery.

Article 8 – Right of withdrawal

In addition to your legal rights, we offer our customers (who are consumers) purchasing through our website for delivery to addresses in the UK a Penhaligon’s Promise, which is more generous than your rights as a consumer under law as highlighted in the table below (full details of our Penhaligon’s Promise can be found here ). Please note, you also have statutory rights in relation to the products as a consumer which are not affected by the money back guarantee.

Therefore, if you change your mind and wish to cancel your order you may do so at any time within period of 30 days from the date you placed the order with us (90 days for members of the Olfactive Society). However, if the Penhaligon’s Promise does not apply, the time period to cancel your order is 14 calendar days from the receipt of the Products, or in case of multiple Products purchased in one order, 14 calendar days from the receipt of the last of the Products.

To cancel your order please notify us through the Consumer Services Support Centre, providing your name, address, details of your order and email.

Procedure for returning Products:

Products can be returned in-store. Products can only be returned using one of the following methods:

• by following the steps of the return procedure required by the Company, as described on the Website;
• by mail or courier, at their own expense and responsibility. Customer is advised to keep any proof of having returned Products, which presupposes that the Products will be returned by the customer by recorded delivery or any other means that allows proof of a specific date of return.

Customer must return the Products complete, meaning that any promotional gifts received with your purchase must also be returned.

If the customer cancels their order in accordance with the above provisions the Company will refund to the customer the full price of the returned Products plus delivery costs (if incurred) which shall not exceed the amount of the ‘Standard Delivery UK’ rate option as shown on the Website (for the avoidance of doubt, such refund shall not include any ‘Next Day Delivery UK’ costs incurred by the customer) and accept that the Company may reduce the refund (excluding delivery costs) to reflect any reduction in the value of the Products caused by the customer’s use or handling of the Products. Only when applicable (for instance, when the customer chooses their own return method), the customer shall bear the cost of returning the products to the Company.

The Company does not assume ownership of the returned Product until it is received at the return address.

Reimbursement for the price invoiced for any Products returned will be processed by crediting the original payment method used for the purchase. Refund will be completed within 14 days from the date the Company receives the returned Product.

You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for ensuring any returned products reach us.

If Products are returned in a revised or altered, incomplete or soiled condition or have been damaged then the Company is entitled to reduce any applicable refund by an amount equal to the diminished value in the returned products or refuse an exchange.

The Company reserves its right to refuse a refund or exchange for any returns which fail to arrive and where no proof of postage or tracking has been provided by the customer.

This does not affect a customer’s statutory rights. If there is a fault with the Products delivered, then please see Article 9 below.

Article 9 – Non-conforming orders

If the products delivered are not what the customer ordered (for example, the wrong item, size, or type), the customer must:

1) Notify the Company: the customer should inform the Company as soon as possible by email, explaining why the product received is incorrect and providing proof of which products have been received in error.

2) Return the Product(s): the customer must return the affected product(s): - In their original packaging - In perfect, unused condition - With all accessories and documents originally provided (such as instructions, warranty, certificate of authenticity, etc.) - If applicable, along with a copy of the delivery slip included in the parcel

3) Follow the Return Procedure: the customer must follow the return instructions provided by the Company, as set out on the Website.

A free returns label will be provided by the company if the customer’s claim is valid. (i.e., the product is proven to be incorrect). Where the customer decides to use their own method of return, they then must bear the cost, which is nonrefundable.

If repair or replacement is not possible, the Company will refund the invoiced price of the incorrect product(s). Refunds will be made to the customer’s bank account within 14 days of the Company receiving the returned product(s).

This process does not affect the customer’s statutory warranty rights (see Article 10 below) or withdrawal right (see Article 8 above).

Article 10 – Statutory warranty rights

The customer is entitled to statutory warranty rights for defects pursuant to the applicable legal provisions, in particular the Consumer Rights Act 2015.

Article 11 - Discounts codes, offers and promotions

You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified.

When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded.

The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

Only one discount voucher may be used per order.

Category and product exemptions may apply for discounts and promotions.

We do not do price adjustments on any sale items.

Promotions are subject to specific terms, which may be modified at any time. You can find the applicable terms and conditions here.

Gifts cards: the applicable terms and conditions for gift cards can be accessed here.

Article 12 – Intellectual Property Rights

The Company’s products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the Website, are and will remain the exclusive property of the Company. Any contents published on the Website are protected by copyrights.

Nothing herein shall be construed as granting customer any right, title or interest in the trademarks, copyrights, products, distinctive signs of the Company, and any intellectual property rights attached to thereto.

The customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.

The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link Terms and Conditions of Use.

Article 13 – Personal Data

The Company collects the following personal data: customer's name, e-mail address, telephone number, the address of the customer's usual place of residence, the delivery address, and payment card information.

The personal data collected is limited to such data strictly necessary to register the customer on the Website and/or process customer order(s). The customer's personal data may be communicated to third parties contracted with the Company to provide services necessary to register customer on the Website and process any order(s).

Personal data collected by the Company is governed by the Company’s Privacy Policy.

Article 14 – Limitation of Liability

The Company will not be liable for damage resulting from customer’s purchase of the Products unless such damage is directly attributable to the Company’s negligence, fraudulent action, fraudulent misrepresentation, or wilful misconduct, or the Company’s breach of these Terms and Conditions of Sale where such liability cannot be limited or excluded by law.

The Products are sold to end-consumers for personal use only. The Company expressly prohibits purchase for business or re-sale purposes. the Company will not be responsible for any loss of profits or business in relation with any resale activity carried out by customer.

The Company will not be responsible for any indirect damages resulting from the use of the Products by customer or any third party. The loss or impossibility to use Products due to events beyond the Company’s control will not give rise to any claim for reimbursement or indemnification by the Company.

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY’S LIABILITY EXCEED THE TOTAL AMOUNT PAID TO THE COMPANY BY YOU.

The Website, content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or Company's licensors in connection with the Website are provided “as is” and on an “as available” basis. Except as expressly set forth herein, Company makes no other representation or warranty of any kind, whether express, implied, statutory, or otherwise with respect to the offerings on the Website. Except to the extent prohibited by applicable law, Company disclaims all implied warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing, performance, or trade usage. Company will not be held responsible for (i) any errors, inaccuracies, or service interruptions, including power outages or system failures; or (ii) any unauthorised access to, use of, or alteration of, or deletion, destruction, damage, or loss of, any data, images, text, or other information or content. Company may discontinue any aspect of the Website, or may change the nature, features, functions, scope, or operation of the Website at any time.

Article 15 – Force Majeure

The Company shall not be liable to any customer for any delay or failure to perform any obligation hereunder if the delay or failure is due to events that are beyond the Company's control including, but not limited to, strike, blockade, war, act of terrorism, riot, pandemic, state of alarm, imposition of trade restrictions, natural disaster or refusal of a license by a government agency.

The Company will inform the customer of any such event by providing notice no later than at the latest thirty days of its occurrence. If the corresponding suspension of the Company's performance of its obligations continues for more than thirty (30) days, the customer or Company, by providing notice to the other, may cancel any order(s) affected by such a delay. In the case of such cancellation, the customer will be reimbursed by the Company as soon as possible and in any event within 14 days by crediting the original payment method used for the relevant purchase.

Article 16 – Partial Invalidity

Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable.

Article 17 – Competent jurisdiction - Applicable law

The Terms and Conditions of Sale are submitted to English Law. In case of any dispute between the Company and the customer, where the dispute is not resolved amicably, such dispute shall be submitted to the competent courts of England and Wales unless you live in Scotland or Northern Ireland in which case the relevant law will apply and you may choose to take action against the Company in your local courts.

The customer has also the possibility to bring the matter before an independent dispute resolution body. If you are based in the UK, you may contact the UK’s International Consumer Centre (UKICC) for help and advice: www.ukecc.net

Last update: November 2025

© PENHALIGON'S LIMITED, 2025 All rights reserved.