Terms & conditions

PRODUCT TERMS AND CONDITIONS

This page (together with our Privacy Policy, Terms of Website Use, Acceptable Use Policy, Cookie Policy) tells you information about us and contains the legal terms on which we sell any of the products listed on our website to you. (For full information please go to our desktop website).

 

THESE TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER IN SECTION 18. THIS PROVISION AFFECTS YOUR RIGHTS TO RESOLVE DISPUTES WITH PENHALIGON’S AND YOU SHOULD REVIEW IT CAREFULLY

1 These Terms

These terms will apply to the sale and supply of any of the products listed on our website by us to you. Please read them carefully before ordering any products from our website. By ordering any of our products, you agree to be bound by these terms and the other documents referred to in them.

You should print and keep a copy of these terms for future reference.

Please click on the button marked "Proceed to Purchase" at the point of payment if you accept these terms and conditions. If you refuse to accept these terms you must not order any products from us.

From time to time, we may amend these terms (see clause 7 below). Every time you submit an order to us, please check these terms to ensure you understand the terms which will apply at the time you place your order. These terms were last modified on August, 2019

These terms and any contract between us are in the English language only.

2 Information About Us

(a)   The website is operated by Penhaligon’s Inc. ('we','us','our'). Our registered office at 400 Madison Avenue, Suite 10B, New York, NY 10017.

(b)   To contact us, please see our Contact Us page or send us an email to <[email protected]>.

3 Our Products

(a)   The images of the products on our website are for illustrative purposes only. The products you received may vary slightly from those images. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the products.

(b)   The packaging of the products may vary from that shown on images on our website.

4 Use Of Our Website

(a)   Your use of our website is governed by our Terms of Website Use, Privacy Policy, Acceptable Use Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

(b)   While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms which may have been agreed, to be confirmed in writing.

(c)   You may only purchase products from our website if you are at least 18 years old and if you are legally capable of entering into binding contracts.

(d)   Only consumers may purchase products from us on this website. If you are a business wishing to purchase these products for resale please contact us at [email protected].

5 Personal Information

We only use your personal information in accordance with our Privacy Policy[A3] .

6 How The Contract Is Formed Between You And Us

(a)    To place an order for products on this website, you should:         

Step 1 – Add your product to the online shopping bag

Step 2 – Enter the bag and choose Proceed to Purchase

Step 3 – Existing Customers: Sign in to your online account

New customers: Press continue, provide your contact information and billing and delivery addresses

Step 4 – Select Delivery Method and any Gift Message or Wrapping

Step 5 – Select Proceed to Purchase  or Pay with Paypal

(b)   By clicking "Proceed to Purchase" you confirm that you have read, understand, and accept these terms and conditions.

(c)   You can pay for products on our website using a debit or credit card or PayPal.

(d)   If you wish to pay for the products using PayPal, select ‘Pay with Paypal’ and you will be redirected to the PayPal login page to complete the payment of the order. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.

(e)   After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted. We will confirm our acceptance of your order by sending you an e-mail that confirms that the products have been dispatched (‘Shipping Confirmation’). It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.

(f)    If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price or description on our website (see section 13) or because we are unable to obtain authorization for your payment, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount paid.

(g)   We may decide, at our discretion, not to accept an order from you for any products.

7 Our Right To Make Changes

(a)   We reserve the right to update, amend, change, and modify these terms at our discretion. We will post the updated terms which shall then become binding. Please review these terms regularly to ensure you are aware of any of the changes we have made.

8 Your Right To Change Your Mind: Canceling an Order

(a)   Our Penhaligon’s Promise: We offer our customers purchasing through our website for deliveries to addresses in the 50 United States our Penhaligon’s Promise: if you wish to cancel your order, you may do so within a period of 60 days from the date you placed the order with us. To cancel your order please notify us by: emailing us at <[email protected]>, or writing to us at Penhaligon’s Inc., 400 Madison Avenue, Suite 10B, New York, NY 10017. In either case, you must include your name, address, the details of your order and email or, by printing off and posting or by emailing to us a completed model cancellation form available here.  Refunds will be made in accordance with our refund policy (see clause 10 below). 

9  Damaged Or Faulty Products And Your Other Rights To Terminate

(a)   If what you have bought is faulty, broken on arrival, or mis-described (not minor variations, see section 3 above), and we agree with you following an examination of the returned product, then we will (at your choice) either replace the product free of charge or, refund you the price of the product and the postage you paid for the product and any reasonable costs you incur in returning the item to us in accordance with our refund policy (see section 10 below). Simply return the faulty product to us unused by sending the product to: Penhaligon’s Inc, Attn: Customer Service, c/o CDL Logistics, LLC, 23 Roosevelt Avenue, Suite 12, Somerset, NJ 08873.

(b)   You also have the right to terminate the contract between you and us for the supply of any product where:

we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; or

we have suspended or have notified you that we are going to suspend supply of the products for a period of more than 30 days beyond the order delivery date specified in your order confirmation email; or

 (c)  In any of the circumstances detailed above please notify us by e-mailing us at <[email protected]> or writing to us at Penhaligon’s Inc., 400 Madison Avenue, Suite 10B, New York, NY 10017 detailing the cause for concern. If you are entitled to a refund we will refund you in full for the price of any products (plus postage costs) you have paid for and which have not yet been provided.

10    Refunds

(a)   If you cancel your order, you must return any products you have received.

(b)   You will be responsible for the cost of returning the products to us unless:

·       you are exercising your right under our Penhaligon’s Promise (and the delivery address for products is within the US);

·       the products you received are faulty or not as described; or

·       if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, or a delay in delivery due to events outside our control.

(c)   You must take reasonable care of the products while they are in your possession and unless you are exercising your rights under the Penhaligon’s Promise products must be returned to us unused and in their original packaging.

(d)   If you chose to return any products to us, we will not be responsible for loss or damage to them in transit. If you are shipping your products to us, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.

(e)   If products are damaged or lost in delivery we reserve the right to charge you, or not to refund any amounts due to you, that are attributable to the loss or damage.

(f)    We will refund to you using the same method originally used by you to pay us for your purchase.

(g)   If you cancel your order in accordance with these terms you will receive a full refund of the price you paid for the products including delivery costs except as follows:

·       we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore if you chose a more expensive form of delivery when ordering (e.g. next day delivery) we will not pay the difference between this method of delivery and our least expensive method of delivery;

·       we may reduce your refund of the price (excluding delivery costs) to reflect any deduction in the value of the products if this has been caused by your handling of the products which would not be permitted in a shop. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

11                Delivery

(a)   Delivery charges and timescales will vary depending on the delivery address and the delivery method you select when you submit an order to us. Details of estimated delivery times are given on our website. Please read section 16 about what happens if there is an event outside our control which results in a delay in delivery or failure to deliver the product. We will contact you with a revised estimated delivery date if there is an event outside our control.

(b)   We will send you your products by the estimated delivery date set out in the order confirmation email, or, if no date is specified, then no later than 30 days following the date of your order confirmation email.  If we are unable to meet the estimated delivery date we will contact you with a revised estimated delivery date.

(c)   Delivery will be completed when we deliver the products to the address you gave us.

(d)   If no one is available at your address to take delivery and it is not possible to leave the products securely at the premises, you will be left a note informing you that delivery has been attempted and that products have been returned to our courier’s premises, in which case, please contact us or our courier to rearrange delivery.

(e)   If after a failed delivery, you do not re-arrange delivery or collect the products from the delivery depot notified to you we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and we will refund you the money you have already paid for the order but reserve the right to deduct from the refund a reasonable sum as compensation for any costs we have incurred as a result.

(f)    We are responsible for the products until the point they are delivered to you. You are responsible for the products on delivery and will own the products once we have received your order payment in full.

(g)   You should check all products you receive against your order as soon as possible. If you discover that the products are damaged or mis-described after delivery, it is advisable to tell us as soon as possible as your legal rights as a consumer vary depending on the time period.

12                   International delivery

(a)   We deliver to the countries listed here. However there are restrictions on some products for certain international delivery destinations, so please review the information on that page carefully before ordering products.

(b)   If you order products from our website for delivery to one of the international delivery destinations we supply to, delivery charges and timescales will vary depending on the delivery location and the delivery method you select when you submit an order to us. Your order may also be subject to import duties and taxes which are applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and we cannot predict their amount.

(c)   You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

13    Price of products and delivery charges

(a)   The prices of the products will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However, prices are not guaranteed.

(b)   Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a Shipping Confirmation.

(c)   Sales and/or use taxes (where applicable) may vary and we reserve the right to collect the full amount of such taxes, even if an original amount quoted is less than the actual amount required.

(d)   The price of a product does not include delivery charges. Our delivery charges are as quoted on our website from time to time and are dependent on the delivery method you choose when you place your order. Delivery charges are available on our website, and will be displayed before you submit your order to us. Please take the time to read and check your order at each stage of the order process.

(e)   It is always possible that, despite our reasonable efforts, some of the products on our Website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and un-mistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

14    Discount and promotion codes

(a)   Occasionally, we may offer special promotions (such as discounts or offers) on certain products. We have the right to withdraw such promotions at any time and they may also be subject to time restrictions, availability and other terms and conditions.

(b)   To avoid disappointment, please ensure you check the terms for a promotional offer before trying to redeem it.

(c)   We may occasionally offer promotional discounts, with or without a promotion code. Promotions with codes are only valid for one transaction and once the code is used it will be deactivated and will no longer be valid.

(d)   Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the voucher is registered before you confirm and pay for the products.

(e)   We are not responsible for promotions related to our products where such promotions are published by third parties on external websites or other media which have not been approved by us.

(f)    Promotional offers are valid only while supplies last, on specified items. Promotions cannot be combined with any other offers.

15    Our liability

(a)   TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OUR COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION ANY LOST OPPORTUNITY OR PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF GOODWILL OR ANY OTHER INTANGIBLE BENEFIT, EVEN IF SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. IN NO EVENT SHALL THE COMPANY’S LIABILITY EXCEED THE TOTAL AMOUNT PAID TO THE COMPANY BY YOU. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

(b)   The Website, content provided through the Website, and all technology, software, materials, data, or images provided or used by or on our behalf or our licensors in connection with the Website are provided “as is” and on an “as available” basis. Except as expressly set forth herein, we make no other representation or warranty of any kind, whether express, implied, statutory, or otherwise with respect to the offerings on the site. Except to the extent prohibited by applicable law, we disclaim all implied warranties, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing, performance, or trade usage. We will not be held responsible for (i) any errors, inaccuracies, or service interruptions, including power outages or system failures; or (ii) any unauthorized access to, use of, or alteration of, or deletion, destruction, damage, or loss of, any data, images, text, or other information or content. We may discontinue any aspect of the Website, or may change the nature, features, functions, scope, or operation of the Site at any time.

(c)   We only supply the products to you for domestic and private, personal use. You agree not to use the product for any commercial, business, or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16    Events Outside Our Control

(a)   We may suspend performance if we are unable to perform our obligations due to any act, event or non-happening, omission or accident outside our reasonable control which includes:

strikes, lock-outs or other industrial action by third parties;

civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

failure of public or private telecommunications networks;

impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

the acts, decrees, legislation, regulations or restrictions of any government; or

any failure or service outage that falls outside our control.

(b)   We will attempt to contact you to tell you we must suspend supply of the product. If we have to suspend delivery of the product for longer than 30 days beyond the estimated delivery date then unless you agree to the revised date you may contact us to end the contract and we will refund any sums you have paid in advance for the product in accordance with our refund policy. Where we do we will have no further liability to you.

17    Other Important Terms

(a)   We may transfer our rights and obligations to another organization.

(b)   You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

(c)   Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

(d)   Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later.

(e)   Which laws apply to this contract. If you reside in the United States, these terms shall be governed by and construed in accordance with the laws of the State of New York and controlling U.S. federal law as applicable, without regard to its conflict of law principles.

 

18    Mandatory And Binding Arbitration / Waiver of Jury

To the maximum extent permitted by applicable law, you and Penhaligon’s agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Except where prohibited, you and we agree to submit to the personal and exclusive arbitration of disputes relating to these terms and your purchases (if any) under the rules of the American Arbitration Association. Please visit www.adr.org for more information about arbitration. Any arbitration between you and us, to the extent necessary, will be conducted in New York, New York, and you waive any right to claim that such location is an inconvenient forum. You agree not to sue us or bring arbitration in any other forum.  The arbitration will be conducted in English. A single independent and impartial arbitrator will be appointed pursuant to the rules of the American Arbitration Association. Both you and we agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens for everyone involved:

 

the arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration;

the arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and

any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

barring extraordinary circumstances, the arbitrator will issue his or her decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator will be in writing and will include a statement describing the reasons for the disposition of any claim.

You also acknowledge and understand that, with respect to any dispute with us arising out of or relating to your use of the Services:

You are giving up your right to have a trial by jury;

You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute; and

You must file any claim within one (1) year after such claim arose or it is forever barred.

If this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in New York, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts.

This agreement to arbitrate will not preclude you or Penhaligon’s from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or Penhaligon’s from (i) applying to the appropriate court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, or (ii) seeking relief in any state or federal court for disputes related to a violation or possible violation of Penhaligon’s intellectual property rights.  In the event of any litigation or arbitration arising from or related to these Terms, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, attorneys’ fees, and all other related expenses incurred in such litigation or arbitration.

19    Contact Us

If you have any questions about us, these terms, our website or our products, please do not hesitate to contact us at <[email protected]>

or by pre-paid post to Penhaligon’s Inc., 400 Madison Avenue, Suite 10B, New York, NY 10017.

We will confirm receipt of this by contacting you in writing, normally by e-mail.

If you are exercising your right to cancel under the Penhaligon’s Promise, please see here for how to tell us this.