Sometimes, all that's needed is a helping hand. So allow Fragrance Sommeliers to be of service.
We hope it’s love at first sight. But if not, we’ll refund or replace free of charge within 90 days.
The Penhaligon’s Promise applies in the UK and Europe on products bought from our website for personal use (not resale).
Do you have a question about the Penhaligon’s Promise?
Consult our Frequently Asked Questions
Call us on +44 (0) 800 011 9877
Email us at [email protected]
If you’d like to return something you bought from our website and you live in the UK, simply send it to us at:
FREEPOST RUBK-KGAK-ZBUB Penhaligon’s Returns Order Ref: C D L London Ltd Unit 21-22 The I O Centre Armstrong Road LONDON SE18 6RS
Be sure to include the following:
We recommend you get proof of postage.
If you’d like to return something you bought from our website and you live elsewhere in Europe, simply send it to us at:
34 rue des Francs-Bourgeois
Please note you will need to pay postage and you won't be refunded of any import duties, such as local taxes and charges applicable to the destination and paid at the time the order was delivered.
Be sure to include one of the following:
We recommend you get proof of postage. Unfortunately, we cannot accept liability for products lost, undelivered or damaged in the post.
The Penhaligon’s Promise does not affect your legal rights or your rights in relation to faulty or misdescribed products.