Customer Support - Saudi Arabia

We endeavour to deliver your wonderful purchases as swiftly as possible. They’ll arrive by courier, and a signature will normally be required.


1. Shipping

We offer:Free standard shipping over 360 SAR, cost if users do not reach the minimum amount will be 25 SAR.

• Delivery will take 2-4 business days for orders placed by 13:00 
• Delivery between 9am-5pm, Monday to Friday
• Express shipping is currently unavailable. 

All purchases are insured against theft and accidental damage while in transit from to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require a signature as proof of delivery.

2. Returns
We hope you are delighted with your purchase. If you are not satisfied, you can return any product to us free of charge (except final sale items which are non-returnable). Returns must be made within a maximum of fourteen (14) days of receiving the product. Please note that returns are free of charge from the regions we deliver to. To return any item please email our Customer Service team to request a return. [email protected]
You will be refunded to your original form of payment within a maximum of fourteen (14) days of receipt of your cancellation notice or returned product(s) by our Customer Service team. If you have paid using Cash on Delivery, you will receive your refund as an e-voucher. 

All returned items should be sent in their original packaging, in perfect condition, unused, sealed and accompanied by all documents provided with them at the time of delivery.

Any personalized, revised or altered products, or any products returned damaged, used, unsealed, incomplete or soiled, may not be refunded.

If your return does not comply with the above terms and conditions, Penhaligons will be unable to reimburse you for the cost of the product(s).
Please note that all items must be returned unused, unopened and in their original packaging.

3. Contact Us 
KSA Telephone: +966122257223 / Email: [email protected]
Time KSA: 9AM-9PM