At Penhaligon’s, we understand the concerns that some of our customers have with doing business over the Internet with regards to the security of personal and credit card information. We have therefore taken considerable steps to make our website and the shopping experience as secure, simple and as enjoyable as possible. In the following section we have tried to address the issues we have encountered, however if you have any other queries please do not hesitate to contact our Customer Service department. Email: Security@penhaligons.co.uk Telephone: 0800 716 108(UK only) or +44 20 7747 7899(outside the UK).
*Free US Ground Shipping on orders over $100 valid until 4th January 2014
PRIVACY OF PERSONAL INFORMATION
The privacy and security of your personal details is of the highest importance to us. As with Penhaligon’s by Request, our mail order service, we never disclose or sell our customers' account or personal details to third parties. Therefore you will not be ‘spammed’ by registering your email address with us.
Our data collection and storage is governed by the rules of the UK’s Data Protection Act.
Please ensure when entering data that it is accurate. If you would like to check the details we hold about you please do not hesitate to contact our Customer Service department. We will be happy to review and update your records if necessary.
When inputting your orders, we ask for contact information such as your name, address, email and phone number. We use your IP address to help diagnose problems with our server, and to administer our Web site.
An IP address is a number that's automatically assigned to your computer. Web servers (the computer that 'delivers' Web pages to your computer), must identify your computer by its IP address. Penhaligon’s does not link IP addresses to anything personally identifiable. This means the only information retained by our servers during a users session, is the browser type, the domain they are accessing and the access time. The user remains anonymous to us. Furthermore, IP addresses are used as a means of creating statistics reports. No personal information will ever be disclosed.
Cookies are used to track a shopper's movements and purchases whilst they are shopping so that the shopping basket has a way of telling what items they require. The shopping basket will not function if the user sets their browser to reject cookies.
Within the secure ordering form, a user can opt to have the personal details to be 'remembered' to speed up future purchasing. This involves the placement of a further cookie on the user’s machine. To update these details during any further purchases the user must simply change the information as appropriate and check the update details box. The cookie previously placed on their machine will then be updated. We don't include any personal information in the cookies.
CORRECTING AND UPDATING
This site never collects and stores contact information for any reason other than those listed below:
# To reply to enquiries/requests.
# To process contact details of store holders on the site and people requesting information from us (sales leads). These can always be updated by sending an e-mail to Update@penhaligons.co.uk
DELETING AND DEACTIVATING
Any data content will never be referenced more than once. It effectively becomes redundant upon completion of the task it had been used for (i.e. reply to an inquiry, information requests or use of the ifax, isend or isms services).
SECURE CREDIT CARD INFORMATION
Web security is a major concern to us. It is effectively our company's lifeblood and therefore we are constantly reviewing and where possible improving security. Financial information - The collection of credit card information has a secure connection using Secure Socket Layer (SSL). An authorisation process is then carried out between Penhaligon’s/ishop and one of the UK's two largest clearing houses over a secure X25 link. This typically takes about two seconds. You will then receive confirmation of the acceptance (or refusal) of your payment. Credit card details, as with all other details you provide us with, are kept in an encrypted format by us.
THE PENHALIGON’S GUARANTEE
If your card is used fraudulently as a direct result of being used to buy from our site, we will assume liability up to £50 of your loss. Your bank cannot hold you liable for any more than this amount.
For United States customers, under the Fair Credit Billing Act, the same guarantee applies up to the sum of $50. Again your bank cannot hold you liable for any more than this amount.
LINKS TO MORE INFORMATION
Electronic Frontier Foundation - Protecting rights and promoting freedom in the electronic frontier.
Electronic Privacy Information Centre - CDT works for public policies that advance civil liberties and democratic values in new computer and communications technologies.
Privacy Forum - A moderated digest for the discussion and analysis of issues relating to the general topic of privacy. You own your own Web - Privacy, Free Expression and Ethics on the Internet.