Returns & Refunds

US & Canada Returns Policy

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us by calling +1 888 450 7578 or emailing  phorders@penhaligons.com and we will be happy to help. 
 
 

US & Canada Online Returns

If you haven’t fallen in love with your purchase in 30 days then we’ll refund or replace your product free of charge. We recommend that you obtain a proof of purchase when posting your return
 
Please return using our address shown below and enclose a copy of your original invoice:
 
Penhaligon’s
Attn: Customer Service
c/o CDL Logistics
44 West Ferris Street
Suite D
East Brunswick NJ 08816

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact the Mail Order department who will be pleased to assist you. Please see below for telephone contact details.


General Exchange Policy

Most goods may be returned for exchange or a credit note but only if they are returned in within 30 days with proof of purchase. However, this is subject to the restrictions and conditions below.


Sale Items

Goods purchased as sale items or special purchases may be exchanged or refunded with a credit note only if they are returned in their original condition during the same sale period with proof of purchase. This is always subject to the Manager’s discretion.


Special Orders

Specially ordered products can not be returned.


Your statutory rights are not affected by the Penhaligon’s Returns Policy.