Delivery and Returns

US Mainland Shipping Options

*Free US Ground shipping on all orders

All US mainland shipping is by courier and a signature is required

US Standard Shipping - via UPS ground within the continental US. Delivery within 10 business days

Express Shipping - (Second Day) via FedEx within the continental US, and all orders to Hawaii, Alaska, Puerto Rico and US Virgin Islands.  Thursday shipments will be delivered on Monday.
Please note, Express Shipping is currently disabled and will be back soon.

Canada

Standard Shipping - via FedEx Ground Delivery

Customer is responsible for all customs and duty charges.

If you require a tracking number for your shipment please email us at: phorders@penhaligons.com

For reduced shipping rates for multiple recipients’ orders; please call +1 212 373 4750 for details.

 

If you have any questions about your order, please give us a call at  +1 888 450 7578 or email us at phorders@penhaligons.com

Our mission is to process all orders within 24 hours of receipt Monday through Friday 9.30am to 1.30pm. We ship Monday through Friday excluding holidays. If we encounter any problems processing or shipping your order you will be contacted within two business days.

 

Penhaligon's reserves the right to hold any order for a security review. If your order is affected you will be notified within two business days. For your protection, we require extra credit card verification for orders over $1000.  Please call for more information. You can also visit our Customer Service section here for more detailed information on our shipping and return policies.

span style="text-align: left; color: rgb(0, 0, 0); font-family: Georgia, Tahoma, "Lucida Grande", Arial;">NB: For deliveries to the USA, please make sure you have selected the Dollar payment function by clicking on the $ sign at the top bar of this page.

 

US & Canada Returns Policy

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us by calling +1 888 450 7578 or emailing  phorders@penhaligons.com and we will be happy to help. 

All goods purchased online can be returned or exchanged within 28 days of purchase and only if the items are un-opened and in their original packaging.

US & Canada Online Returns

We recommend that you obtain a proof of purchase when posting your return

 

Please return using our address shown below and enclose a copy of your original invoice:

Penhaligon’s
c/o ADS
255 Union St
Northvale
NJ 07647

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact the Mail Order department who will be pleased to assist you. Please see below for telephone contact details.


General Exchange Policy

Most goods may be returned for exchange or a credit note but only if they are returned in their original condition within 28 days with proof of purchase. However, this is subject to the restrictions and conditions below.


Hygiene

For reasons of hygiene, any toiletries item which has been opened for any reason may not be returned, unless faulty.


Sale Items

Goods purchased as sale items or special purchases may be exchanged or refunded with a credit note only if they are returned in their original condition during the same sale period with proof of purchase. This is always subject to the Manager’s discretion.


Special Orders

Specially ordered products can not be returned.


Your statutory rights are not affected by the Penhaligon’s Returns Policy.