Delivery and Returns

US Mainland Shipping Options

*Free US Ground shipping on all orders

All US mainland shipping is by courier and a signature is required

US Standard Shipping - via UPS ground within the continental US. Delivery within 10 business days

Express Shipping - (Second Day) via FedEx within the continental US, and all orders to Hawaii, Alaska, Puerto Rico and US Virgin Islands.  Thursday shipments will be delivered on Monday.
Please note, Express Shipping is currently disabled and will be back soon.

Canada

Standard Shipping - via FedEx Ground Delivery

Customer is responsible for all customs and duty charges.

If you require a tracking number for your shipment please email us at: phorders@penhaligons.com

For reduced shipping rates for multiple recipients’ orders; please call +1 212 373 4750 for details.

 

If you have any questions about your order, please give us a call at  +1 888 450 7578 or email us at phorders@penhaligons.com

Our mission is to process all orders within 24 hours of receipt Monday through Friday 9.30am to 1.30pm. We ship Monday through Friday excluding holidays. If we encounter any problems processing or shipping your order you will be contacted within two business days.

 

Penhaligon's reserves the right to hold any order for a security review. If your order is affected you will be notified within two business days. For your protection, we require extra credit card verification for orders over $1000.  Please call for more information. You can also visit our Customer Service section here for more detailed information on our shipping and return policies.

span style="text-align: left; color: rgb(0, 0, 0); font-family: Georgia, Tahoma, "Lucida Grande", Arial;">NB: For deliveries to the USA, please make sure you have selected the Dollar payment function by clicking on the $ sign at the top bar of this page.

 

US & Canada Returns 

No Quibble Returns

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us by calling +1 888 450 7578 or emailing  phorders@penhaligons.com and we will be happy to help. 
 
 

US & Canada Online Returns

If you’ve purchased your product online, please return using our address shown below and enclose a copy of your original invoice:
 
We recommend that you obtain a proof of purchase when posting your return
 
Penhaligon’s
Attn: Customer Service
c/o CDL Logistics
44 West Ferris Street
Suite D

East Brunswick NJ 08816
 

Store Returns

Goods may be returned to store for exchange, credit note or refund. Proof of purchase must be provided.

Your statutory rights are not affected by the Penhaligon’s Returns Policy.