Returns & Refunds

No Quibble Guarantee

If you don't fall in love with your purchase, then we’ll refund or replace your product free of charge. Contact us by calling 0800 716 108 or emailing byrequest@penhaligons.com and we will be happy to help.


UK Online Returns 
 
If you’ve purchased your product online, and you live in the UK,  just return to us at the address below, enclosing your original dispatch note or add a cover letter with your contact details and order number.
We recommend that you obtain a proof of purchase when posting your return
 
FREEPOST
RTSX-AKXX-CLGG
Penhaligon’s by Request
Returns Department
184-192 Drummond Street
London
NW1 3HP


Europe Online Returns

If you’ve purchased you product online and you anywhere else in Europe Please return using the address listed below and enclose your original dispatch note or add a cover letter with your contact details and order number.

We recommend that you obtain a proof of purchase when posting your return.

Penhaligon’s by Request
Returns Department
184-192 Drummond Street
London
NW1 3HP
 
 
Store Returns

Goods may be returned to store for an exchange, credit note or refund. Proof of purchase must be provided.