Returns & Refunds

UK Online Returns Policy

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us by calling 0800 716 108 or emailing byrequest@penhaligons.com and we will be happy to help. 
 
All goods purchased online can be returned or exchanged within 28 days of purchase and only if the items are un-opened and in their original packaging.
 
Please return using our office address shown below and enclose your original dispatch note or add a cover letter with your contact details and order number. We will refund the cost of your returns only if the items are faulty or damaged.


Europe and Australia Online Returns

We recommend that you obtain a proof of purchase when posting your return.
 
Please return using the address listed below and enclose your original dispatch note or add a cover letter with your contact details and order number. 
 
Penhaligon’s by Request
Return department
37-39 Artillery Lane
London
E1 7LP
 
 
FAULTY GOODS
Any items delivered to you which are received broken or faulty will be exchanged or refunded. Please contact the online customer service by calling 0800 716 108 or emailing byrequest@penhaligons.com and we will be happy to help. 
 
HYGIENE
For reasons of hygiene, any toiletries item which has been opened for any reason may not be returned, unless faulty.
 

Penhaligon’s Boutiques Returns

Goods may be returned for exchange or credit note, provided that they are returned in their original packaging, unused and within 28 days of purchase. Proof of purchase must be provided.

Sale Items Goods purchased as sale items or special purchase may not be returned or exchanged.
 
Hygiene For reasons of hygiene, any fragrance or toiletry items that have been opened may not be returned.
 
Special Orders Specially ordered items may not be returned.