Delivery and Returns

UK Mainland


All mainland UK delivery is by courier and a signature is usually required.

Delivery Options:

Standard Delivery £5.50 3-5 working days (9am - 5pm Mon-Fri)
*Free UK Standard Delivery with orders over £50.

Next Day UK Delivery £12.00 Order Before 12pm GMT Mon-Fri and your order will arrive the next working day (If you order before 12pm on Friday the order will arrive on the Monday, excluding bank holidays)
*Free UK Next Day Delivery with orders over £100.


UK Non-Mainland


All Non- mainland UK, Northern Ireland, Channel Islands delivery is by courier and a signature is required

Standard Delivery £15.00  5-7 working days (9am-5pm Mon-Fri) for postcodes prefixed with BT, GY, JE, IM, HS, ZE, TR21-25


European Union

*Free European Delivery with orders over £150, excluding Liechtenstein which is Free Delivery over £200

All European Union delivery is by courier and a signature is required
 
European Delivery £18 within 3-5 working days (Czech Republic, Finland, Hungary, Italy, Poland, Portugal, Spain, Sweden)

European Delivery £12 within 3-5 working days (Austria, Denmark, Belgium, France, Germany, Republic of Ireland, Luxembourg, Netherlands)

European Delivery £25 within 3-5 working days (Norway, Switzerland)

European Delivery £28 within 3-5 working days (Sweden)
 
European Delivery £50 within 10 working days (Liechtenstein)
 


Returns


No Quibble Guarentee

If you don't fall in love with your purchase then we'll refund or replace your product free of charge. Contact us by calling 0800 716 108 or emailing byrequest@penhaligons.com, and we will be happy to help.

UK Online Returns

If you've purchased your product online, and you live in the UK, just return to us at the address below enclosing your original dispatch note or add a cover letter with your contact details and order number.

We recommend that you obtain a proof of purchase when posting your return.

FREEPOST
RTSX-AKXX-CLGG
Penhaligon’s by Request
Return department
184-192 Drummond Street
London
NW1 3HP
 

Europe Online Returns

 
We recommend that you obtain a proof of purchase when posting your return.
 
Please return using the address listed below an  enclose your original dispatch note or add a cover letter with your contact details and order number. 
 
Penhaligon’s by Request
Return department
184-192 Drummond Street
London
NW1 3HP
 
 

Penhaligon’s Store  Returns

 
Goods may be returned to store for an exchange, credit note or refund. Proof of purchase must be provided.