Delivery and Returns

UK Mainland


All mainland UK delivery is by courier and a signature is usually required.

Delivery Options:

Standard Delivery £5.50 3-5 working days (9am - 5pm Mon-Fri)
*Free UK Standard Delivery with orders over £50.

Next Day UK Delivery £12.00 Order Before 12pm GMT Mon-Fri and your order will arrive the next working day (If you order before 12pm on Friday the order will arrive on the Monday, excluding bank holidays)
*Free UK Next Day Delivery with orders over £100.


UK Non-Mainland


All Non- mainland UK, Northern Ireland, Channel Islands delivery is by courier and a signature is required

Standard Delivery £15.00  5-7 working days (9am-5pm Mon-Fri) for postcodes prefixed with BT, GY, JE, IM, HS, ZE, TR21-25


European Union

*Free European Delivery with orders over £150, excluding Liechtenstein which is Free Delivery over £200

All European Union delivery is by courier and a signature is required
 
European Delivery £18 within 3-5 working days (Czech Republic, Finland, Hungary, Italy, Poland, Portugal, Spain, Sweden)

European Delivery £12 within 3-5 working days (Austria, Denmark, Belgium, France, Germany, Republic of Ireland, Luxembourg, Netherlands)

European Delivery £25 within 3-5 working days (Norway, Switzerland)

European Delivery £28 within 3-5 working days (Sweden)
 
European Delivery £50 within 10 working days (Liechtenstein)
 

Returns


UK Online Returns Policy

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us by calling 0800 716 108 or emailing byrequest@penhaligons.com and we will be happy to help. 
 
All goods purchased online can be returned or exchanged within 28 days of purchase and only if the items are un-opened and in their original packaging.
 

Please return using our office address shown below and enclose your original dispatch note or add a cover letter with your contact details and order number. We will refund the cost of your returns only if the items are faulty or damaged.

 

Europe and Australia Online Returns

 
We recommend that you obtain a proof of purchase when posting your return.
 
Please return using the address listed below an  enclose your original dispatch note or add a cover letter with your contact details and order number. 
 
Penhaligon’s by Request
Return department
184-192 Drummond Street
London
NW1 3HP
 
 
FAULTY GOODS
Any items delivered to you which are received broken or faulty will be exchanged or refunded. Please contact the online customer service by calling 0800 716 108 or emailing byrequest@penhaligons.com and we will be happy to help. 
 
HYGIENE
For reasons of hygiene, any toiletries item which has been opened for any reason may not be returned, unless faulty.
 

Penhaligon’s Boutiques  Returns

 
Goods may be returned for exchange or credit note, provided that they are returned in their original packaging, unused and within 28 days of purchase. Proof of purchase must be provided.

Sale Items: Goods purchased as sale items or special purchase may not be returned or exchanged.
Hygiene: For reasons of hygiene, any fragrance or toiletry items that have been opened may not be returned.
Special Orders: Specially ordered items may not be returned.